What to Do
In the event you need to make a claim, the steps outlined below aim to make the process as smooth sailing as possible:
We regret to hear you’ve encountered an issue with your yacht that has led to a claim. At Tide Insurance, we deliver an exceptional service through the use of advanced technology and data – including rapid quotes, effective risk management, and a seamless claims settlement process.
1
Take steps to protect the yacht and the people on board from further damage.
2
If the yacht is damaged in storms or bad weather, you must check:
- If anyone on the yacht has sustained bodily injury and,
- If emergency medical assistance is required.
3
If someone else’s property is damaged due to a collision, you need to:
- Check if anyone has sustained bodily injury
- Take reasonable steps to prevent further damage and,
- Request and record the contact details of anyone involved in the incident.
Do not admit fault without written permission.
4
If personal items or valuables belonging to those onboard are lost or damaged, you need to tell the police within 24 hours if this was due to theft or other unlawful or potentially unlawful acts.
5
Contact us as soon as possible with details of what’s happened. Please be ready with your policy and yacht details.
6
If safe to do so, capture photographs as evidence and to help us understand the situation.
Notify us as soon as possible
As soon as it is safe to do so, please report the incident to the Tide claims team so we can provide swift and appropriate advice.
Collect evidence
Request and record contact details of anyone involved in the incident. Take photographs and notes of any damage or material evidence. Do not admit fault without written permission.
Alert local authorities
Promptly notify the relevant authorities including the police, the flag state, port state, coastal state authorities, in case of theft or other unlawful or potentially unlawful acts.
OUR CLAIMS APPROACH
At Tide Insurance, our experienced claims team will handle 90% to 95% of claims in-house, delivering industry-leading support through every stage of the claims process.
Powered by tech and data, our insurance platform allows an electronic-first notification of loss and claim status updates, emergency response from a network of salvage experts, and a global panel of yacht specialists, surveyors, adjusters and legal advisors.
WHAT TO EXPECT
As soon as we are notified of a claim, our expert claims team will swiftly assess the incident and prepare a comprehensive and clear response to best assist and advise our policyholders.
At every step of the way, our team explains the process and next steps to ensure full transparency and provide our clients with full comfort in understanding the claims process.
The claims team is available 24/7 and happy to help with claims of all degrees. Many smaller claims can be handled instantly.
Please call our claims managers on +44 (0)330 043 5299 or email [email protected]
Our policy documents contain comprehensive, easy-to-follow claims scenarios.
Been involved in an incident?
Report a Claim
In the event of a claim, our best-in-class claims process ensures a smooth, hassle-free experience.