Introduction

Tide OpCo Ltd, trading as Tide Insurance MGA is committed to preventing and detecting fraud to safeguard our customers, stakeholders, and the integrity of the insurance industry. This Anti-Fraud Policy outlines our approach to identifying, reporting, and managing fraud risks. It applies to all employees, partners, customers, and stakeholders who engage with Tide. We are dedicated to maintaining a zero-tolerance approach to fraudulent activity in all aspects of our operations.

What is Fraud?

Fraud is defined as any deliberate deception intended to result in financial or personal gain or to cause loss to another party. Fraudulent activities can include, but are not limited to:

• Insurance Fraud: Providing false or misleading information to gain a benefit or avoid a liability in the context of insurance.
• Internal Fraud: Deception by employees, contractors, or agents for personal gain or to cause loss to the company.
• Customer Fraud: Acts of dishonesty by customers during the policy application, claims process, or in any other dealings with Tide.

Our Commitment

Tide Insurance MGA is committed to:

• Fraud Prevention: Implementing robust systems and controls to detect and prevent fraud across all stages of the insurance lifecycle.
• Fraud Detection: Using advanced technologies, risk assessment, and data analysis to identify potential fraudulent activities.
• Fraud Investigation: Thoroughly investigating any suspicious activity and working with appropriate regulatory and enforcement authorities when fraud is identified.
• Customer Awareness: Educating our customers on the importance of accurate information and the consequences of fraudulent activity.

Reporting Fraud

If you suspect any fraudulent activity in relation to Tide, you should report it immediately. We take all reports seriously and ensure that thorough investigations are conducted. Reports can be made confidentially through the following channels:

• Email: [email protected]
• Phone: +44 (0)207 866 0545

All reports will be treated confidentially, and whistleblowers are protected in accordance with applicable UK laws.

Consequences of Fraud

Tide Insurance MGA reserves the right to take appropriate action against anyone found to be involved in fraudulent activity, including:

• Termination of Insurance Policies: Immediate termination of policies where fraud is detected.
• Legal Action: Initiating civil or criminal proceedings to recover losses or impose penalties.
• Industry Reporting: Reporting fraudulent activity to relevant industry bodies, including the Insurance Fraud Bureau (IFB) and the Financial Conduct Authority (FCA).
• Denial of Claims: Claims found to be fraudulent will be denied, and any associated policies may be voided.

Employee Responsibility

All Tide Insurance MGA employees are expected to adhere to the highest standards of honesty and integrity. Employees must report any suspicious activity immediately. Failing to report known or suspected fraud may result in disciplinary action.

Review of Policy

This Anti-Fraud Policy is subject to periodic review to ensure it remains effective and compliant with applicable laws and regulations. Tide Insurance MGA is committed to continuously improving our fraud detection and prevention processes.

Contact Us

If you have any questions regarding this Anti-Fraud Policy or wish to report suspicious activity, please contact us at:

• Email: [email protected]
• Phone: +44 (0)207 866 0545
• Address: Tide Insurance MGA, 70 Fenchurch Street, London, United Kingdom, EC3M 4BR

Tide Insurance MGA takes fraud seriously and is dedicated to protecting the integrity of our operations, customers, and stakeholders.